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MFA Ambassador (off-site work study position)

Wednesday, October 2nd, 2019 to Tuesday, June 30th, 2020 (ET)


Registration OpensSep 1, 2019 12:00am

Hours/week: 10-15

Hourly Wage: $12

Off campus: Museum of Fine Arts, Boston

The Museum of Fine Arts, Boston, is looking for Ambassadors to provide superior customer service as they engage with MFA visitors throughout the building. Under the supervision of the Information Center's Assistant Manager, Ambassadors will help MFA guests navigate through the Museum, offering guidance and interpretive assistance. Ambassadors will provide the added human support that many first time and infrequent visitors seek in order to have a welcoming learning experience.  This will be a highly visible opportunity to further the goals of the Museum's strategic plan to improve the visitor experience.


    • Will be responsible for providing a presence in the public spaces of the Museum, which could include the lobbies, galleries and visitor center. Ambassadors will be expected to be on their feet, constantly monitoring visitor service needs in their assigned areas.
    • In the lobbies and other decision-making spaces, will assist visitors in planning their visit by asking them what they would like to see or by providing suggestions if requested.
    • Within the galleries, will be proactive in answering visitors' questions, such as the location of amenities (restrooms, etc.), the location of art objects, or information about the Museum's hours.
    • Will serve as the voice of the visitor, documenting visitors' questions and concerns on a daily basis and communicating these issues to the Member and Visitor Services department.
    • Will be empowered to resolve visitors' complaints on the spot in a way that is consistent with the MFA's approach to customer service.
    • Will be expected to attend ongoing training/enrichment classes pertaining to customer service, museum operations, and art interpretation.
    • Will prepare, rehearse, and present a 15 minute spotlight talk on an object from the collection.

Qualifications and experience:

Candidates should have excellent interpersonal and customer service skills with a knowledge or interest in art. Comprehensive training with Museum staff and curators is provided and is required for placement in this position.  This position consists of 10 to 15 hours per week, including weekends/evenings. Interview required.

    • Federal Work Study student at participating university
    • Candidate for a Bachelor's or Master's degree with an interest in art or Art History
    • Excellent interpersonal skills, with a desire to work in a customer service environment
    • Ability to commit to a year-long position, consisting of 15 hours per week, primarily on the weekends and in the evenings
    • Experience working in a customer service environment a plus
    • Multilingualism or an interest in global culture a plus

Application Process

Applications for 2019–2020 will be accepted during the summer

Cover letter and resume required, please submit applications through the GivePulse platform.

Interviews will be held at the MFA during predetermined dates and times

Notifications of acceptance to the position will be made during the last week of September

Comprehensive training in Museum operations and collections for final candidates begins in October

Requirement Details
Federal Work-Study required.