As a pacer, it is very disappointing to not get an official chip time. We like to be able to prove that we did what we said we were going to do, and to have an official time for our own records.
Also, picking up the bib was a challenge. The person handing out bibs made me get out of line to look up my number, once I made it there I was told I didn't get a number and to go back. I ended up waiting in line for over 20 minutes trying to pick up my pacer bib.
While it isn't your job to make us feel appreciated, if it weren't for the participants I would feel very unappreciated at this race.